Invite new people and set them up correctly.
For administrators: how to invite users, assign their role and licence, and remove people who've left.
Add a user
- Open Organisation / User Management.
- Invite the user by email, and assign their role and a licence.
- Ask them to check for the invitation email (including spam) and activate their account.
Remove a user
- Transfer ownership of their projects first, so their work stays accessible.
- Deactivate them to free their licence seat.
If something isn't working
- 'No licences available': free a seat by deactivating an unused account, or request more from Support.
- A new user can't sign in: confirm the email matches your single sign-on, if you use it.
- You can't see user management: you may not have an admin role.
If you need a hand, get in touch with our Support team.